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Privacy Policy – How We Handle Your Information

When you open an account with pussh888, we collect only what we need to run your wallet, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, verify…

Account data we collectPayment & withdrawal logsYour access & deletion rightsCookie use explainedContact paths for privacy queries
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pussh888 Privacy Policy – How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we hold, request a correction, or ask for deletion, use any of the contact paths below.

Live Chat Open the support panel in your account lobby and choose Privacy Inquiry from the topic list. An agent will ask for your registered email and account ID to verify your identity, then walk you through the request process. Available daily from 10:00 to 22:00 Malaysia time, with typical response under two minutes.
Email Support Send your data request to [email protected] from the email address registered to your account. Include your account ID and a clear description of what you need—access, correction, or deletion. We reply within five business days with next steps or the requested information, subject to identity verification.
Account Settings Log in and navigate to Settings > Privacy & Data. From there you can download a summary of your account data, update your marketing preferences, and submit a deletion request. Deletion requests trigger a seven-day cooling-off window during which you can cancel; after that your account and data are permanently removed where local law permits.
DATA HANDLING

How We Protect and Manage Your Information

Your account data moves through encrypted connections, and payment details never reach our servers—Touch 'n Go, GrabPay, Boost dan FPX handle sensitive card or wallet information directly.

Data We Collect

Registration asks for your email, phone number, preferred currency, and date of birth for age verification. Each deposit and withdrawal via Touch 'n Go, GrabPay, Boost or FPX generates a transaction log that includes timestamp, amount, payment method, and status. We also record IP addresses and device fingerprints to detect duplicate accounts and prevent fraud.

Cookie Use

Session cookies keep you logged in and store your language and currency preferences. Game-preference cookies remember your table-limit filters and recently played slots so you don't need to search each visit. Analytics cookies count page views and session length, helping us improve lobby navigation. All cookies respect your browser settings, and you can disable them without losing core account access.

Account Security

Passwords are hashed with industry-standard algorithms, and we never store them in plain text. Two-factor authentication is available in account settings and adds an SMS or app-based code requirement at login. Suspicious login attempts—such as new devices or locations—trigger an email alert, and you can lock your account instantly from that email if you didn't authorise the access.

Data Retention

Active account data is retained for as long as your account remains open. Transaction logs are archived for five years to meet verification and dispute-resolution requirements in supported regions. After you request account deletion, your personal data is removed within thirty days, though anonymised transaction records may be kept longer where required by local regulation. Marketing preferences are deleted immediately upon opt-out.

Third-Party Sharing

We share data only with payment processors to complete deposits and withdrawals, with fraud-prevention services to verify transactions, and with regulators where local law requires disclosure. We do not sell your information to advertisers or data brokers. Any third party that receives your data is bound by a contract to use it only for the stated purpose and to protect it with equivalent security measures.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate information, or submit a deletion request at any time through the contact paths listed above. Local data-protection laws may give you additional rights—such as data portability or the right to object to processing—where those laws apply. We verify your identity before fulfilling any request and respond within five business days, or sooner if local law sets a shorter deadline.

Privacy Policy FAQ

These six questions cover the privacy topics Malaysia players ask about most. If your question isn't here, use the contact paths in the Privacy Contact section above to reach our team directly.

We ask for your email address, phone number, date of birth for age verification, and preferred currency. Payment details such as card numbers or e-wallet credentials are handled directly by Touch 'n Go, GrabPay, Boost or FPX and never stored on our servers. Each deposit and withdrawal generates a transaction log that includes timestamp, amount, method, and status.

Active account data is retained while your account is open. Transaction logs are archived for five years to meet verification and dispute-resolution requirements in supported regions. After you request account deletion, personal data is removed within thirty days, though anonymised transaction records may be kept longer where local regulation requires it.

Yes. Log in to your account, go to Settings > Privacy & Data, and click Download My Data. You'll receive a JSON file containing your registration details, transaction history, session logs, and cookie preferences. Alternatively, email [email protected] from your registered address and we'll send the file within five business days after verifying your identity.

We share data only with payment processors to complete deposits and withdrawals, with fraud-prevention services to verify transactions, and with regulators where local law requires disclosure. We do not sell your information to advertisers, data brokers, or marketing platforms. Third parties that receive your data are contractually bound to use it only for the stated purpose.

Log in, navigate to Settings > Privacy & Data, and select Request Account Deletion. A seven-day cooling-off period starts immediately; during that window you can cancel the request from the same settings page. After seven days your account is permanently closed and personal data is removed within thirty days, subject to legal retention requirements for transaction logs.

Session cookies keep you logged in and expire after thirty days of inactivity. Game-preference cookies remember your table limits and recently played slots for one year. Analytics cookies count page views and session length to help us improve the lobby. You can disable cookies in your browser settings; core account access remains available, though you'll need to log in more often.

For urgent issues such as suspected unauthorised access, open live chat from your account lobby and choose Privacy Inquiry. Support is available daily from 10:00 to 22:00 Malaysia time. For non-urgent requests—data access, corrections, or general questions—email [email protected] from your registered address and we'll respond within five business days after verifying your identity.

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